Take 5, April 8, 2011

The five most important pieces of information on outsourcing that I have found this week in my travels through the web.

• Jim Love, Chelsea Consulting Group  CEO, has recently written a number of articles on outsourcing for the Cutter Journal www.cutter.com , I believe that you will find these articles topical, insightful and right for our times 

• Two disturbing trends in IT outsourcing - An Information Week survey notes that almost 30 percent of the companies surveyed fired an IT outsourcing partner during the past year. In addition, a TPI survey found that 59 percent of respondents’ end users reported support delivered was lower quality than internal support prior to outsourcing.
• Another interesting trend – Gartner Group says that by 2012 over 20% of all organizations will have NO IT ASSETS.
• Gartner states that by 2012, 65% of the support conversations will happen in the cloud.
• Gartner estimates that 80% of the dollars companies spend on IT is dedicated to “keeping the lights on” and represents “dead money” which does not contribute directly to business growth.